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Northeast Ohio Regional Sewer District, serving the region since 1972 | Customer Relations: •••
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Recent posts
our Asian and Veterans Employee Resource Groups kicked off the month of November with two great events.
we celebrated Diwali with traditional Hindu dancing and food, and tested our knowledge about the Festival of Lights with trivia 🪔✨
we honored our veterans by recognizing those who’ve served across five branches, shared stories, and learned more about the Sub Zero Mission over breakfast 🪖🇺🇸
two different events brought District employees together to celebrate light and service, and to learn more about each other along the way.
13 Nov 2026
you may never know if your email found us well
12 Nov 2026
though today it feels like the gales of November are upon us in Cleveland, Engineering & Construction Project Manager Christine captured a beautiful fall moment from the shore of Lake Erie earlier this week 🌊🍁
01 Jan 1970
each year, students from the Hawken School of Mastery in University Circle work alongside local nonprofits, hospitals, and civic organizations on real-world problems.
with the guidance of District Process Engineer Roz Matthews (second photo), these Hawken students are researching alternative chemicals that can be used to lower the amount of phosphorus in Westerly’s effluent while avoiding the build-up of vivianite in Westerly infrastructure.
over the next four weeks, students will conduct research and present their findings back to the District in late November. stay tuned! 💧🧪
06 Nov 2026
“From caring comes courage.” -Lao Tzu
the care that went into the fight for clean water brought our crooked river back.
from burning in 1969 to inspiring the Clean Water Act of 1972 and being named River of the Year five decades later, the Cuyahoga proves that when people care, anything is possible.
02 Nov 2026
be smart this Halloween, Cleveland 🚽🍬🎃👻
30 Oct 2026
just another Fine (fall) District Day at Southerly 🍂
01 Jan 1970
responsive. knowledgeable. empathetic. adaptable. thoughtful. helpful. patient. supportive. resourceful.
these are the words our Customer Relations department came up with when asked what customer service means to them in one word.
this team manages nearly 350,000 customer accounts. last year, they logged over 3700 hours helping customers over the phone, while averaging a wait time of only 51 seconds. and they did all of this while still making it to over 300 community outreach events.
in person, on the phone, or online, our Customer Relations team is here for you.💧
01 Jan 1970
jump scare 😱
14 Oct 2026
spooky season is temporary. public service is forever. find a job that’s right for you at workforcleanwater.com ☠️💧
08 Oct 2026
POV: i’m concerned about your fall bathroom makeover 🎃🚽
05 Oct 2026
playoff mode activated. STAND GUARD ⚾️
03 Oct 2026
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