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Fin is the Customer Agent company delivering perfect customer experiences.
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Recent posts
What happens when most people have a personal agent, and it's the one contacting customer support? Jordan Neill, COO at Fin, talked about it on stage at Pioneer 2026.
Today, personal agents are about 0.05% of support conversations on US websites. But Fin is already seeing clear differences. Personal agents:
• Write messages that are ~5.5x longer than humans
• Are far more polite (around half say please, compared with only 13% of people)
• Ask for a human ~2.6x more often
• Show up to get something done on their owner's behalf, not to learn how things work
It’s early, but patterns are emerging. If Fin is set up well for your customers, it's set up well for their personal agents, and there are two particular steps that will help most.
10 Nov 2026
16 days. That's how long it took Emily Winslow, Senior Director of AI Product & Customer Success at Salesforce, and her team to stand up Fin in their help portal, which sees 60 million visits a year.
At that scale, the edges of a deployment show up fast. Getting live quickly meant her team could start learning from real traffic, put the simpler use cases to work this year, and move on to the complex ones.
30 Oct 2026
What happens to product design when AI agents do the work and all you do is approve it?
John Moriarty, Director of Product Design at Fin, explains how UI is going away, and how that’s changing what products are in the process.
Operator, our agent for configuring and running Fin, is a real example: you tell it what you want, and it does the work and asks you to approve it.
Read John’s full article at the link in our bio to see what this means from a designer’s perspective
29 Oct 2026
It’s no surprise that the fastest growing companies in the world are early-adopters of frontier technology, including AI agents for CX.
Here’s how some of the companies featured on this year’s Forbes AI 50 are transforming their CX with Fin.
29 Oct 2026
When it comes to your money, “good enough” support isn’t good enough.
In a recent webinar, Plaid's Emily Haahr tells Fin’s Junan Pang why financial support queries are different: the stakes are higher, the issues are urgent, and customers need them fixed now.
In the full webinar, they break down how leading fintechs are using trusted financial data and AI to deliver faster, more personalized financial customer experiences.
28 Oct 2026
What happens when the friction of contacting support is completely removed?
Personal AI agents are arriving, and they'll contact support on our behalf. For support teams, that means new volume, new protocols, and new roles.
28 Oct 2026
Earlier this month we hosted Pioneer, our third annual CX summit, in San Francisco.
It's easy to see the work of the people on stage. It's harder to see everything that happens behind the scenes to bring an event like this together. The scale of the work is monumental. It's done by people you never see, who curate every moment and sweat every detail so the day runs smoothly for everyone in the room.
A huge thank you to everyone on the Fin team who made Pioneer 2026 happen.
Special shoutouts to the mastermind behind the grind Megan Moon, who brought the whole production together with Becky Dillon, the Fin Creative Studio team and Karina Alvarez-Calderon, who was pivotal to keeping the design connected and cohesive. And Billy Bahnsen who hosted the Pioneer after events and dinners.
You all raised the bar and made Pioneer 2026 unforgettable.
23 Oct 2026
Join us next week, on October 28, for our next Blueprint roundtable. We'll sit down with Victoria Lowney, VP Customer Support at Inside Real Estate, and Alex Rivas, Manager of Knowledge and Instructional Content at HoneyBook to discuss what it takes to lead a B2B support team through AI transformation.
You’ll hear how they launched, how their teams and roles changed as they scaled, where they think support is heading next, and 15 minutes of Q&A where they’ll answer your questions.
20 Oct 2026
The ability to speak freely and be understood – that’s the position we are now in thanks to Fin Voice.
19 Oct 2026
At our recent CX Architects careers roundtable, Amy Harvey, Chief Customer Experience Officer at TrueCommerce, shared that she built her entire CX automation team from inside support. Every person in the newly created role came from the existing team.
The knowledge that's hardest to replace is the kind that support teams already have: which help center articles are likely out of date, which policies carry unwritten exceptions, how customers describe a problem when they're frustrated.
For TrueCommerce, the roles came out of the work rather than ahead of it, and she told us she’s hearing the same story from peers across the industry.
19 Oct 2026
The post-AI mindset when it comes to evolving your company.
Watch Des Traynor’s full session on pioneer.fin.ai
16 Oct 2026
Who's accountable if your AI Agent gets something wrong?
That's what your customers want to know. They're looking for reassurance that it's accountable for its answers, decisions, or mistakes, and that a human teammate can easily take over if needed.
Transparency builds trust, so make it clear that your Agent is closely monitored and held to the same standards as human reps.
14 Oct 2026
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